Building a strong social media presence for your business calls for clear direction. Many small business owners post daily yet remain unseen, gaining no traction, attracting no new customers, and relying on guesswork. Managing different platforms and shifting trends often leaves them asking:

Am I even building my social media presence right?

Here’s a stat that shows why your Social Media Presence matters:

78% of buyers say they’re more likely to purchase from a brand they follow on social media. So yes, being active online matters. But just showing up is not enough. RecurPost has already supported over 100,000 small businesses in building a stronger online identity, standing out from the crowd, and turning followers into loyal customers.

This blog shares six clear steps to grow your social media presence and:

  • Show up on your social profile with confidence
  • Attract the right target audience on your social account
  • Build a real digital social footprint that drives business results

These steps are designed to work right away, even with busy schedules or small teams. A strong social media presence earns attention from your audience and gets noticed by competitors.

What is Social Media Presence?

Social media presence is your brand’s full digital footprint across platforms. It covers visual identity, brand voice, and engagement habits that shape recognition and trust.

Building a strong social media presence sets the stage for growth. It goes beyond keeping accounts and shapes your online identity.

Social media presence is more than just accounts on Instagram, Facebook, or LinkedIn. Real presence means steady social content, active audience engagement, and driving results like stronger engagement rates and conversions.

Social media presence acts as your brand’s online identity. It shares values, builds connections, and drives customer actions through posts, comments, and interactions.

Social Media Presence works as your brand’s online identity. It communicates values, builds connections, and drives customer actions through posts, comments, and interactions.

Your social media presence is the digital persona of your brand that audiences experience across all platforms.

What Does a Successful Social Media Presence Include?

A successful social media presence comes from several parts that create a unified brand experience, draw your target audience, and spark lasting relationships:

Profile Setup

This covers your bio, profile photo, cover image, and link in bio. It’s the first thing people see, so keep it clear and aligned across platforms.

Social Content

Social content covers posts, stories, videos, and captions that reflect your brand voice. Do you teach, entertain, share tips, or celebrate customers? These choices set your content themes and shape your visual identity.

Engagement Habits

Engagement habits cover replying to comments, answering DMs, and giving feedback. These actions show a real human behind the account and boost your engagement rate.

Step 1: Define Your Brand Voice & Visual Identity

Have you ever scrolled past a brand’s page and thought: “Wait… is this the same business I saw yesterday?” That kind of confusion weakens your social media presence.

This happens when visuals change every post or brand voice flips from quirky to corporate. Steady style builds recognition, trust, and audience recall, boosting your digital footprint.

Defining brand voice and visual identity removes guesswork and creates authentic connections. This is what separates a strong social media presence from ordinary accounts.

What is Brand Voice?

How to define your brand voice

Brand voice is the tone, style, and personality your business uses to connect with the audience. It shapes online identity and shows how your brand communicates with people.

Brand voice answers:

  • Should your tone on social profile be casual or formal?
  • Do you use emojis and humor on your social media, or keep it more serious?
  • Does your brand’s social content sound more like a friendly guide or a bold expert?

Applying a clear brand voice across captions, DMs, stories, replies, and visuals builds familiarity and strengthens engagement habits.

To Define Your Brand Voice on social media, Ask

  • How do my customers talk?
  • What vibe fits best: friendly, bold, quirky, smart?
  • What tone matches my product or service?

Quick Tip: Pick 3 words (e.g., relatable, confident, minimal) to guide your content themes and keep your social media presence steady.

Understand brand voice and social media presence through the example of Nike:

Nike facebook profile to understand brand voice to build social media presence
Nike’s famous “Just Do It” slogan shows how brand voice shapes social media presence.

Nike targets athletes and active people, so its voice is bold, motivational, and action-driven, shown in slogans like “Just Do It” and “You Can’t Stop Us”.

These slogans spark confidence and determination. Each message reflects Nike’s identity, motivating its audience and reinforcing engagement habits that grow loyalty.

What is Visual Identity?

Visual identity sets your brand’s look across platforms and shapes how the audience sees you.

People notice visuals before text in a fast-scrolling social media feed. Clean, steady branding boosts engagement rate, while random visuals weaken your digital footprint.

Visual Identity’s Importance on Social Media

Importance of visual identity in social media presence
  • It builds social recognition. People can spot your content even without your name.
  • It adds polish: A clean, steady feed builds trust.
  • It speeds content creation: No guesswork, you know how each post should look.
  • It shows brand personality without words.

Core Parts of a Visual Identity

Color Palette

Choose 2–4 colors that match your brand’s social personality. Use them across posts, Stories, Highlights, and ads

  • Soft, neutral tones: calm, simple, lifestyle brands.
  • Bright, bold colors: high-energy, youthful, fitness, or streetwear
  • Dark, monochrome shades: premium, luxury, tech, or corporate brands.

Strong palettes create a recognizable look and strengthen your social media presence.

Fonts

Choose one heading font and one body font that reflect your brand vibe.

  • A fun DTC brand might use playful sans-serif fonts
  • A finance coach might prefer a clean serif for authority.

Fonts reinforce visual identity and keep your social media presence aligned.

Logo and Icon Style
  • Decide logo placement: bottom corner, centered, or top, and keep it steady across posts.
  • Use the same version everywhere; avoid switching between colored and white versions randomly.

A clear logo style strengthens brand recall within your social media presence.

Photography Style

Are your photos bright and real, or moody and styled?

  • A café might use natural lighting and lifestyle shots.
  • A tech brand may lean into refined product images.

Your photo style speaks before words and defines visual identity.

Post Layout and Templates
  • Use steady templates for quotes, announcements, testimonials, and updates.
  • Create a “grid style” for Instagram, mixing rows of content and branded text overlays.
  • Use Canva’s free Brand Kit to store your logo, fonts, and colors in one place for quick posting.

Templates save time and keep your social media presence visually aligned.

Understand visual identity through the example of Nike:

Nike instagram post to understand visual identity in improving social media presence
Nike uses bold, motivational colors to match its target audience.

Its visual identity is bold and instantly recognizable, aligned with brand voice. The Swoosh logo, black-and-white scheme, and athlete imagery reinforce Nike’s digital persona of energy and determination.

Nike uses high-contrast photos, bold fonts, and dynamic layouts. Across billboards, Instagram posts, or packaging, every visual reinforces its social media presence and message of pushing limits.

Quick-Start Table: Build Your Brand Identity

TaskWhy It MattersToolTime Needed
Define brand color paletteSets tone and builds visual consistencyCoolors.co10 mins
Choose 2 brand fontsAdds clarity and recognition to postsFontpair.co5 mins
Create branded templatesSpeeds up content creation and enforces brand lookCanva30 mins
Build a brand kitKeeps brand assets in one placeCanva / Google Drive10 mins
Review the Instagram feed layoutSpot inconsistencies in tone and flowPhone / Screenshot5 mins

Common Mistakes to Avoid in Social Media Presence

  • Using different filters or random colors in every post
  • Relying on random Canva templates with no set design flow
  • Posting stock photos that clash with your brand voice
  • Copying competitors instead of shaping your own digital persona
  • Ignoring layout flow, especially on Instagram, where visual identity counts the most

You’re now ready to show up consistently, and that’s how trust starts.

Next up: Step 2 – Picking the Right Platforms so you don’t waste time trying to be everywhere.

Step 2: Pick the Right Platforms for a Stronger Social Media Presence

Picking the right platform for different class of audience in social media presence

Platform selection beats spreading everywhere. Trying to cover all platforms without direction weakens your social media presence. Choosing 1–2 strong channels creates better results.

Social success comes from impact, not just visibility. Picking platforms where your audience is most active builds a stronger digital footprint than a scattered media presence.

Updated Platform Demographics & Trends (2025 Snapshot)

PlatformPrimary AudienceTrending ContentNotes
Instagram18–34Reels, carousels, UGCStill strong for lifestyle, fashion, wellness, and creators

Facebook

25–34Groups, events, and community postsBest for local services, parenting, and home improvement
LinkedIn30–50Thought leadership, industry tipsTop for B2B, personal branding, lead gen
TikTok16–30Short videos, challengesFast-growing for e-commerce and entertainment
Pinterest25–44 (70% female)Pins, how-to guidesExcellent for DIY, beauty, recipes, fashion
YouTube18–49Long-form, educational, vlogsSearchable and long shelf life for video content
X (Twitter)25–45Real-time opinions, updatesTech, startups, breaking news
Source:
Instagram – Statista
Facebook – Statista
LinkedIn – Data reportal
TikTok – Backlinko
Pinterest -DataReportal
YouTube – DataReportal
X (Twitter) – Staista

Decision Matrix: Platform Fit by Business Type

“Not every channel supports your Social Media Presence equally” –>“Not every channel strengthens your social media presence equally.”

Business TypeBest PlatformsWhy It Works
Local BakeryInstagram, FacebookVisual content + community engagement
Online CoachInstagram, LinkedIn, YouTubePersonal branding + long-form content

SaaS Startup

LinkedIn, Twitter, YouTube

B2B thought leadership + product explainers
Fashion BrandInstagram, TikTok, PinterestStyle-driven content + trend discovery
Home Decor Brand

Pinterest, Instagram, YouTube

Visual how-tos + product inspiration
Fitness TrainerInstagram, TikTokLifestyle reels + daily inspiration

Real-World Examples

Sephora instagram profile
Sephora uses Instagram Reels and UGC to showcase product tutorials

Sephora strengthens its Social Media Presence with Instagram and TikTok to reach Gen Z and Millennials. They use visual-rich showcases, influencer partnerships, and user-generated content to build trust.

Match Your Goals to the Right Platform

GoalPlatform MatchRationale
Build brand awarenessInstagram, TikTokGreat organic reach through Reels and trends
Drive traffic to website/blogPinterest, LinkedInSearchable content, link support
Generate leadsLinkedIn, FacebookLead forms + targeting tools
Sell productsInstagram, Pinterest, TikTokIntegrated shops and creator features
Build a communityFacebook Groups, Discord, Instagram Close FriendsCommunity tools and DM engagement

Emerging Platforms to Watch

  • Lemon8 – Gaining traction among Gen Z and lifestyle creators
  • Threads – Growing for quick updates.
  • YouTube Shorts – rising competitor to TikTok.

Watch these, but don’t join until you have time and the right content formats.

Common Mistakes to Avoid

  • Jumping on every platform just because it’s trending
  • Reposting duplicate social content everywhere
  • Ignoring your target audience
  • Not adapting content formats (text ≠ Reels)
  • Tracking vanity metrics instead of conversions.

Step 3: Build a Content Plan

A clear plan prevents random posting or inactivity. A content plan answers: What will you post, when will you post it, and why? This creates steady social content that supports your content plan and strengthens your social media presence.

This simple structure saves time, reduces stress, and keeps your brand voice steady. That steadiness strengthens your social media presence.

1. Choose 3 to 5 Content Themes (also called Content Pillars)

Content themes define your main topics, shaping your digital footprint and keeping your social media presence aligned.

Example (for a wellness coach):

  • Simple workout tips.
  • Healthy recipe ideas.
  • Stories from clients.
  • Behind-the-scenes posts
  • Special offers or promotions.

These pillars guide your content mix and give your social media presence a steady rhythm.

2. Mix Up Your Content Types

Audiences follow brands for content variety rather than repetition or randomness.

Here’s a simple mix to follow:

Type of PostWhat It DoesHow Often to Post
EducationalTeaches your audience something usefulAbout 40%
EntertainingMakes them smile or relateAbout 30%
PromotionalSells your product/serviceAbout 20%
Community-basedInvolves your audience (shout-outs, UGC)About 10%

This helps you build trust with your audience before you sell.

3. How Often Should You Post?

How often should you post to improve social media presence

Posting frequency matters more than volume. A steady rhythm strengthens your social media presence and builds audience trust.

Use the RecurPost Social Media Bulk Scheduler to plan, post consistently, and save hours each week.

4. Plan Your Week with a Simple Content Calendar

A content calendar shows what you’ll post each day. It organizes your content and prevents last-minute stress, while strengthening your social media presence.

Understand it with an Example (for Instagram):

  • Monday: Motivational quote
  • Tuesday: Quick tip or carousel
  • Wednesday: Customer story
  • Thursday: Behind-the-scenes video.
  • Friday: Product highlight or special offer

Use this as a template for all platforms. A weekly calendar saves time and brings structure. Tools like Google Sheets, Notion, or RecurPost help plan and schedule posts, making your social media presence steadier.

Real Example: Duolingo on TikTok

Duolingo went viral by posting funny, relatable videos on social media with its owl mascot.

They don’t just sell language lessons, they:

  • Follow trends
  • Use humor to connect with Gen Z
  • Post regularly with a clear, fun tone

The result? Huge brand love and high engagement, with zero hard selling.

Tools to Make Planning Easier

  • RecurPost – Posting schedule, reuse high-performing ones, and plan your calendar in advance
  • Canva – Design branded posts, templates, and stories
  • Google Calendar/Notion – Organize weekly or monthly content
  • Pexels/Unsplash – Free, legal images

Avoid These Mistakes

  • Posting only when you feel like it
  • Being too sales-heavy too often
  • Ignoring analytics
  • Posting too much or too little without a steady rhythm
  • Forgetting seasonal events or campaigns

Step 4: Engage Meaningfully With Your Audience

Engage meaningfully with your audience

Why Engagement Builds Trust

A strong social media presence works as a two-way conversation, not one-way broadcasting. Posting without interaction weakens your engagement habits.

Engagement makes social media followers feel valued and connected. Strong engagement habits build loyalty, raise sales, and strengthen your digital footprint.

Why It Matters (with Stats)

  • 76% of consumers say they’re more likely to buy from a brand they feel connected to.
  • 71% of users who have a positive experience with a brand on social media are likely to recommend it to others.
  • 42% of customers expect a response on social media within 60 minutes.

Quick replies show strong engagement habits and improve customer satisfaction.

Average Response Time Expectations by Platform

These benchmarks reflect how quickly users expect brands to reply to customer service inquiries, direct messages, and public comments on social media:

PlatformExpected Response Time
InstagramWithin 24 hours
FacebookSame business day
Twitter (X)Within 2 hours
LinkedInWithin 24–48 hours
TikTokWithin 24 hours
YouTubeWithin 1–2 days

Fast responses raise engagement rate, boost loyalty, and strengthen Social Media Presence.

The Role of Social Listening

Social listening means tracking what people are saying about your brand, competitors, and industry, even without a tag.

It gives you valuable insights to:

  • Discover what your audience cares about
  • Track brand reputation
  • Spot industry trends early
  • Strengthen content and customer service

According to Meltwater’s 2024 State of Social Report, brands that actively engage in social listening are more likely to understand their audience’s needs and create high-performing content that resonates.

Tools to help:

  • RecurPost Inbox: Monitor mentions, DMs, and comments in one place
  • Google Alerts: Track mentions of your brand or topics across the web
  • Brand24: In-depth monitoring and sentiment analysis
  • Hootsuite Streams: Set up keyword-based columns to track brand and industry mentions
  • Sprout Social Listening Tools: Understand trending topics and customer pain points
  • Excel or Google Sheets: Use for manual tracking if you’re starting out

Convert what you hear into stronger content, better service, and a clearer plan for your social media presence.

UGC (User-Generated Content): Real People, Real Impact

User-generated content builds authenticity and trust. It proves real people like your brand, louder than ads.

Brands doing it well:

Coca-Cola, Starbucks, and Glossier social media campaign for social media engagement
  • Starbucks: Runs the annual #RedCupContest each holiday season, inviting customers to share creative red cup photos. In 2022, it generated 40,000+ tagged posts on Instagram, boosting brand love and social media presence.
  • Coca-Cola: Their #ShareACoke campaign launched in 80+ countries. It encouraged people to post bottles with their names. The result? User-Generated Content grew by 870% in year one, strengthening Coca-Cola’s social media presence worldwide.
  • Glossier: Their “skin first, makeup second” approach features real customers, reposting unfiltered selfies and reviews. This built stronger engagement and trust, proving UGC keeps a brand’s social media presence authentic.

How to Apply UGC in Your Brand:

  • Ask customers to tag you in photos or use a custom hashtag.
  • Feature their content on your stories or main feed (with credit)

These steps prove that User-Generated Content fuels authenticity and strengthens a strong social media presence.

Tips for Humanizing Your Brand

  • Respond to every comment, especially the thoughtful ones.
  • Use first names in DMs or comments where possible
  • Share behind-the-scenes moments
  • Keep your brand voice casual and human
  • Celebrate followers, thank them, and repost their content

Mistakes to Avoid

  • Ignoring DMs and comments, especially negative feedback.
  • Using generic copy-paste replies
  • Turning off comments unless needed
  • Posting social content that doesn’t invite interaction.

Your goal is to build real relationships, not just a social media follower count. That’s how your social media presence earns trust and loyalty.

Step 5: Use Tools to Manage & Scale

Use tools to manage and scale

Why Small Businesses Need the Right Tool Stack

Manual posting works at first, but scaling a social media presence takes time and energy. Tools help organize, save resources, and let small businesses compete with larger brands.

The right tools handle content scheduling, track results with analytics, reply through a social inbox, and reveal what your audience wants. This keeps your social media presence steady.

Balance Automation with Human Touch

Automation in social media saves time, while human replies build trust.

Automate these:

  • Scheduling and publishing content.
  • Recycling evergreen posts.
  • Collecting Evergreen content

Keep personal:

  • Responding to DMs and comments.
  • Engaging in Stories or Lives
  • Sharing trending updates on social media.

This balance makes your social media presence authentic and scalable.

RecurPost for Smarter Social Media Scheduling

Posting steadily is key to building trust and strengthening social media presence, but posting daily by hand wastes time. RecurPost helps by:

  • Scheduling across social platforms
  • Recycling evergreen posts
  • Suggesting the best posting times
  • Keeping feeds active while you run your business

What Metrics Should You Track? (Analytics 101)

Don’t just post, measure too. Here are key performance indicators (KPIs) that tell you what’s working:

MetricWhat It Tells You
Engagement rateHow well your audience is interacting
Share of voiceHow often is your brand mentioned vs. others
Click-through rate (CTR)How many people click your links
ConversionsHow many actions (sales, signups) result from posts

RecurPost + Google Analytics gives full dashboards to measure social media presence.

Recommended Tech Stack for Small Teams

Below is a curated list of top tools categorized by purpose, so you can choose the best fit based on your team size, goals, and workflow:

CategoryTool OptionsPrimary Use Case
Content SchedulingRecurPost, Buffer, Later, Planoly, HootsuitePlan, publish, and recycle posts across platforms
Visual Design & GraphicsCanva, Adobe Express, VistaCreate, FigmaCreate branded graphics, posts, and templates
Video CreationCapCut, InShot, Adobe Premiere Rush, AnimotoProduce short videos, tutorials, or product reels
Analytics & PerformanceRecurPost Analytics, Google Analytics, Sprout Social, Meta Business SuiteTrack engagement, reach, conversions, and audience behavior
Hashtag ResearchHashtagify, RiteTag, FlickFind relevant hashtags and measure their performance
Social Listening & MonitoringBrand24, Meltwater, Hootsuite Streams, Sprout Listening, MentionMonitor brand mentions, keywords, and sentiment
Content Planning & CalendarsNotion, Trello, Airtable, Google CalendarOrganize content strategy and weekly/monthly planning
AI Content AssistanceChatGPT, Jasper, Copy.aiGenerate ideas, captions, and draft content faster
DM & Comment ManagementRecurPost Inbox, Sprout Social, AgoraPulse, Zoho SocialCentralized reply to DMs, mentions, and comments
Link Tracking & ShorteningBitly, Rebrandly, UTM Builder ToolsShorten links, track clicks, and set up UTM parameters
Influencer CollaborationUpfluence, AspireIQ, Creator.coDiscover, connect, and manage partnerships with influencers

Step 6: Measure, Learn, and Improve

Measure, Learn and Improve to enhance social media presence

Why Tracking Matters

A strong social media presence grows through steady tracking, smart time investment, and analytics insights.

Performance tracking of social media helps businesses:

  • Drop weak social content
  • Double down on posts that raise engagement and conversions
  • Understand their audience and sharpen brand voice

Metrics That Matter Most

Here’s what to keep an eye on (and why it matters):

MetricWhat It Tells You
Engagement RateAre people interacting with your content (likes, comments, shares)?
Reach & ImpressionsHow far and how often is content seen?
Click-Through RateAre users clicking on your links or CTAs?
Follower GrowthIs your audience growing steadily?
ConversionsAre posts driving sales, signups, downloads?
Share of VoiceMentions compared to competitors

Tracking these keeps your social media presence accountable.

Use RecurPost, Google Analytics, and platform dashboards (Meta, LinkedIn, YouTube) to gather and compare results for your social media presence.

Monthly Audit Checklist

At the end of each month, review:

  • Review the top and worst-performing posts
  • Track best posting days/times
  • Monitor follower growth
  • Measure referral traffic to your site
  • Check conversion rate per campaign

These steps refine your content calendar and strengthen future posts.

Turn Insights Into Action

Data collection informs these actions:

  • Post more of what sparks engagement
  • Test underused formats (Stories, Reels)
  • Retire weak social content types
  • Align your calendar with audience insights

Data turns into stronger actions that boost your social media presence.

Common Mistakes to Avoid

  • Ignoring analytics tracking
  • Focusing only on vanity metrics (likes, followers) without looking at engagement or conversions.
  • Not setting clear goals before measuring.
  • Using scattered tools with no central dashboard

Tips From Top Brands

Here’s a look at how both small and big brands are creating winning social media strategies and what you can learn from them.

Small Brand: Beardbrand

  • Platform Focus: YouTube and Instagram
  • What They Do: Grooming tips, founder stories.
  • Takeaway for Small Businesses: Teach your niche, stay authentic.

Big Brand: Wendy’s

  • Platform Focus: Twitter (X)
  • What They Do: Witty, real-time interactions with customers and competitors. They’ve turned sass into a signature voice.
  • Takeaway: A bold, steady voice makes you stand out on social media.

Big Brand: Airbnb

  • Platform Focus: Instagram and YouTube
  • What They Do: Post stories from hosts and travelers around the world.
  • Takeaway: User-generated content and storytelling build trust and loyalty.

Extra Tools & Resources Worth Exploring

Now you’re equipped not just with a plan, but with proof that it works.

Final Thoughts

These 6 steps build a strong, steady social media presence for solopreneurs, startups, and growing brands. Success comes from:

  • Using analytics tracking to guide actions.
  • Starting small and staying consistent
  • Prioritizing engagement habits over vanity metrics

Conclusion: What We’ve Learned and Why It Matters

A strong social media presence starts with clarity: brand voice, visual identity, and steady social content. A defined identity builds trust and recognition.

Success requires smart platform choices. Concentrate on 1–2 platforms where your audience is active instead of spreading your media presence thin.

Use a content calendar to avoid random posting. A steady rhythm reduces stress, strengthens your digital footprint, and brings clear results.

Strong engagement habits build trust. Replying to comments, sharing User Generated Content, and showing humanity turn followers into loyal fans. That’s how your social media presence earns lasting impact.

Tools for scheduling, content recycling, and analytics tracking scale your social media presence while saving time. Data shows what works and prevents wasted effort.

A strong social media presence requires brand clarity, audience care, and purposeful actions. Each follower, post, and reply shapes your digital persona and reputation over time.

Frequently Asked Questions

1. How can I take stock of my current social media presence?

Start with a social media audit. List every active and inactive profile in a spreadsheet. Note follower counts, posting schedule, engagement rate, and recent posts. Tools like RecurPost, Sprout Social, or Hootsuite give templates and analytics. This shows what’s working, where you’re slipping, and which platforms strengthen your social media presence.

2. Which social media platforms should my business focus on?

Choose 1–2 platforms where your target audience spends time.
For example:
Instagram/TikTok for lifestyle or B2C Brands
-LinkedIn, if you’re B2B
-Facebook for local services and community engagement
Less is more; Too many channels weaken your social media presence.

3. What content themes drive meaningful engagement on social media?

Use a mix of four content types:
Educational (how-tos, case studies)
-Entertaining (memes, quizzes)
-Promotional (product launches, offers)
-Community-based (user-generated content, testimonials)
This balance builds trust, engagement, and a stronger social media presence.

4. How often should I post on Instagram, Facebook, LinkedIn, TikTok, or YouTube?

Recommended frequencies:
-Instagram: 3–5 posts/week (+ daily Stories)
-Facebook: 3–4 posts/week
-LinkedIn: 2–3 posts/week
-TikTok: 4–7 short videos/week
-YouTube: 1 video/week 
Pick a schedule you can stick to; consistency matters more than volume.

5. How do I define my brand voice and visual identity for social media?

Brand voice is how your business speaks: casual, formal, witty, or bold. Choose 3 guiding words (e.g., “friendly, confident, simple”) and use them in every post. Visual identity covers colors, fonts, logo placement, photo style, and steady templates. A clear identity makes your social media presence recognizable and trusted.