Support
Contact Channels, Response Times, and How to Get Help
RecurPost offers 6 support channels to help you resolve product-related questions. Each support channel serves a different purpose. This guide provides an overview of each channel, its intended purpose, and guidance on determining which channel is most appropriate for your query.
In addition, the RecurPost Knowledge Base provides self-service documentation for common questions, troubleshooting, and product guidance.
- Same-day email response
Prefer email? Reach the team at support@recurpost.com
At a glance
Support channels
RecurPost offers 6 support channels, and each one serves a specific purpose
Use the table below to match a channel to your request, then read the detail for the one you need.
Billing, bugs, written record
Quick answers in minutes
Workspace-specific issues
Guided setup for new accounts
Evaluate before you buy
Self-service documentation
The six RecurPost support surfaces and what each one is for
Channel
Best for
How to reach it
Billing questions, account issues, technical bug reports, anything that needs a written record
In-app live chat
Quick product-usage questions during business hours
Chat icon at the bottom-right of every RecurPost page and dashboard screen
In-app message (workspace context)
Questions tied to a specific account, workspace, or scheduled post
Message icon inside the RecurPost dashboard
Customer success onboarding
Setup help for new accounts and multi-client agencies
Assigned executive walks new accounts through initial configuration
Live demo
Prospects and teams evaluating whether RecurPost fits their workflow
Book via the demo request form
Knowledgebase (self-serve)
Step-by-step how-tos, feature documentation, per-platform setup
RecurPost’s email support is available at support@recurpost.com, and it is the best option when your request requires a documented conversation. Every email receives a same-day response from the human support team. Therefore, you should use email for billing issues, tax invoices, feature requests, security or compliance questions. It should also be used to report bugs that include screenshots or log files.
Best for: requests that need a written record.
In-app live chat
If you need a quicker response, RecurPost’s live chat is available through the chat widget at the bottom-right corner of RecurPost and inside the app. Live chat offers response times of just a few minutes during business hours. It is well suited for questions such as “How do I connect a new Instagram account?”, “Why is this post showing as failed?”, and “Where do I find my reports?”
Best for: quick product-usage questions during business hours.
In-app message
While live chat is ideal for general questions, RecurPost’s in-app messaging is designed for workspace-specific issues. The message icon inside the dashboard lets the support team view your workspace context. This, in turn, helps them diagnose problems more efficiently. As a result, this channel is the best choice for questions about a specific workspace, a scheduled post, or a connected social account.
Best for: a specific post, workspace, or connected account.
Customer success onboarding
For new customers, RecurPost provides customer success onboarding to simplify the initial setup process. During the walkthrough, a customer success executive provides guided assistance with the following tasks:
- Connecting your social accounts
- Configuring your workspace
- Organising your content library
- Creating your first posting schedule
- Inviting team members
Likewise, agencies managing multiple client workspaces receive the same guided onboarding at multi-workspace scale.
Best for: new accounts and multi-client agencies.
Live demo
RecurPost also offers live product demos tailored to your workflow. Rather than providing a generic product tour, the demo focuses on your specific workflow. The session is customized based on how you use the platform, including whether you:
- manage an agency,
- work as a freelancer,
- support an in-house team, or
- publish across multiple social networks.
Each demo is designed to address your specific requirements and answer questions relevant to your workflow. You can book a session through the demo request form on RecurPost.
Best for: teams still evaluating RecurPost.
Knowledgebase
RecurPost Knowledge Base provides self-service documentation for common product questions. It includes –
- step-by-step tutorials,
- feature-specific guides,
- platform setup instructions, and
- troubleshooting articles.
Therefore, when the question is “how do I do X in RecurPost,” the knowledge base is faster than waiting for a human reply.
Best for: “how do I do X in RecurPost” questions.
Response times
Same-day email replies, handled by humans on every plan
RecurPost provides same-day responses for email support, and the human support team handles every enquiry. In addition, the support process does not prioritize customers based on their subscription plan.
Meanwhile, live chat and in-app messages typically receive replies within minutes during business hours. However, messages submitted outside business hours are routed to the email queue and answered on the next working day.
Support operates during India Standard Time (IST, UTC+5:30) business hours.
Typical response time by channel during IST business hours
Channel routing
Which RecurPost support channel fits which question
The best RecurPost support channel depends on the type of help you need. For example, some questions require a quick response, while others need an audit trail, a documented conversation, or a walkthrough. Choosing the right support channel helps the team resolve your issue more efficiently.
Needs a documented conversation or attachments
Needs real-time help during business hours
Tied to a specific post, workspace, or feature
Answerable by a step-by-step guide
Match the channel to the type of assistance you need
Question
Best channel
Why
“How do I connect my Instagram account?”
Knowledgebase
Faster than waiting for a reply; step-by-step already written
“My scheduled post failed with an error.”
In-app message
RecurPost handles 850+ documented platform error types, and the workspace context speeds diagnosis
“How does the approval queue work?”
Knowledge base for how-to; workspace management feature page for the concept
Concept vs execution live on different surfaces
“I want to upgrade my plan.”
Self-serve in the dashboard, or email for invoiced billing
Standard upgrades are one-click; invoiced or enterprise needs a written record
“Is RecurPost right for my agency?”
Live demo
Product-fit conversations belong in a live walkthrough, not a support ticket
“I need to migrate from another scheduler.”
Migration page plus customer success onboarding
Migration is a workflow, not a single support question
“I have a billing question.”
Written record and audit trail on invoices, refunds, and tax queries
“I found a bug.”
Email with screenshot and steps to reproduce
The support team escalates reproducible bugs to engineering directly
As a general rule, choose the support channel based on the type of assistance you need. The following guidelines can help you select the most appropriate option:
Email: For requests that require a documented conversation or include detailed information and attachments.
Live Chat: For quick questions and real-time assistance during business hours.
In-App Messages: For issues related to a specific post, workspace, or feature within RecurPost.
RecurPost Knowledge Base: For questions that can be resolved using step-by-step guides and help articles.
Onboarding & adoption
RecurPost's onboarding helps new accounts start publishing on the first day
Every new account is paired with a customer success executive who provides a live walkthrough of the setup process, including connecting social accounts, configuring workspaces, building the first content library, setting up the posting schedule, and inviting team members.
Beyond the initial onboarding session, RecurPost provides additional resources and guidance to help your team adopt the platform and make the most of its features.
For agencies onboarding multiple client workspaces, refer to the RecurPost workspace management documentation. It provides guidance on managing multiple client workspaces (per-client structure), and inviting clients to connect their own social accounts without sharing passwords. It also explains how to configure approval queues so posts go live only after review.
If your team is switching from another scheduling tool, start with the RecurPost migration guide. It explains what to export from your current tool, how to import content into RecurPost libraries, and how to maintain your posting schedule during the migration.
- Migrating content and schedules from another social media scheduling tool.
- Managing multiple workspaces and organizing client accounts.
- Setting up approval workflows and team collaboration.
- Learning platform features through step-by-step Knowledge Base articles.
- Receiving ongoing guidance from the Customer Success team for advanced setup and adoption questions.
- custom library structures
- non-standard content types
- scheduled post backfills
Self-serve resources
RecurPost provides 3 self-serve resources, and each one answers a different type of question
In most cases, these self-serve resources provide answers faster than waiting for a response from the support team. However, if you cannot resolve your question, contact the team through email or an in-app message.
Knowledgebase
Covers step-by-step guides, feature documentation, and platform-specific setup instructions. Therefore, use it when your question is, "how do I do X in RecurPost?"
How RecurPost works
Covers the product overview: workflow, publishing model, and how the pieces fit together. Use this for a first-time orientation to the tool.
Supported social media platforms
Covers per-platform capabilities: what RecurPost can post to Facebook, Instagram, LinkedIn, X, TikTok, YouTube, Pinterest, Google Business Profile, Threads, and Bluesky, plus the fields each platform supports.
For agencies
RecurPost's support model is designed for agency workflows
Workspace-level support context
RecurPost keeps separate workspaces for each client, with isolated workspace context and workspace-level support.
For example, when a content creator reports an issue from Client A’s workspace, the in-app message includes the respective workspace context. As a result, the support team can review the same information. This reduces back-and-forth communication for account-specific issues.
Password-free client connections
In addition, RecurPost’s password-free client account connection feature simplifies support. This is primarily because clients connect their own social accounts through an email or link invitation instead of sharing credentials. As a result, agencies do not have to manage expired client passwords when a support request involves a connected account. This process is simplified through RecurPost’s client account invite feature, which handles the connection layer.
Batch onboarding & scale
For agencies onboarding multiple clients, customer success also provides batch onboarding. The onboarding covers workspace templates, standardized approval workflows across client accounts, and shared calendars for client review without requiring a login.
As agencies grow, their support needs also change. Larger agencies managing 20 or more client workspaces typically rely on in-app messages for workspace-specific issues. Email is the preferred channel for billing questions and plan changes. It is also used for feature requests that affect multiple workspaces.
FAQs
Support FAQs
How do I contact RecurPost support?
You can contact RecurPost support by emailing support@recurpost.com. Alternatively, you can use the live chat widget available at the bottom-right corner of every page on recurpost.com or send an in-app message from the dashboard for workspace-specific issues. If you prefer self-service support, visit knowledgebase for step-by-step documentation.
What is RecurPost's support response time?
RecurPost provides same-day responses for email support on the day your email is received. Meanwhile, live chat and in-app messages typically receive replies within minutes during business hours, while messages submitted outside business hours are routed to the email queue.
Does RecurPost offer live chat support?
Yes. RecurPost offers live chat through the widget at the bottom-right corner of every page on recurpost.com and inside the app. Live chat is the best option for quick product-related questions during business hours, whereas billing enquiries and more detailed requests are better handled through email.
Can I book a live demo of RecurPost?
Yes. RecurPost offers live product demos for prospects and teams evaluating the tool. Instead of providing a generic tour, each demo focuses on the features that match your workflow, whether you manage an agency, work as a freelancer, support an in-house team, or use a specific mix of social networks. You can book a demo through the demo request form on recurpost.com.
Where do I find step-by-step documentation for RecurPost?
The RecurPost step-by-step documentation lives at knowledgebase.recurpost.com and provides step-by-step documentation for product features, platform setup, and troubleshooting. Therefore, it is the best place to find answers to common product questions.
My scheduled post failed. What should I do?
If a scheduled post fails, send an in-app message from the workspace where the issue occurred. RecurPost supports more than 850 documented platform error types. As a result, the support team can usually identify the cause from the error details, such as –
- Image size mismatches
- Expire tokens
- Unsupported video codecs
- Platform rejections
Thereby, the workspace context included with an in-app message helps resolve the issue more quickly than email.
Does RecurPost help me migrate from another scheduler?
Yes. The RecurPost migration guide explains what to export from your current tool, how to import content into RecurPost libraries, and how to maintain your posting schedule during the migration. Meanwhile, the customer success team helps with tasks the guide does not cover, including custom library structures and scheduled post backfills.
How does support work for agencies managing multiple clients?
RecurPost keeps every client workspace separate, which helps the support team diagnose issues more efficiently. When an agency team member sends an in-app message from a client workspace, the workspace context is included automatically. However, cross-workspace requests, such as billing questions, plan changes, adding team members, or creating new client workspaces, are better handled through email. Customer success also provides batch onboarding for agencies managing multiple client workspaces.
Contact RecurPost Support
RecurPost’s primary support address is support@recurpost.com, and the support team provides a same-day response when your email is received during business hours. If you need a quicker response, use the live chat widget at the bottom-right corner of any page on recurpost.com. However, if your question is related to a specific workspace, use the in-app message icon inside the dashboard. For self-service support, visit knowledgebase.recurpost.com.
If you are still evaluating whether RecurPost fits your workflow, book a live demo or read how RecurPost works for a product overview. For pricing and plan details, see RecurPost plans and pricing.
